Returns & Refunds

Where local law permits, we do not accept change-of-mind returns for personalised, made-to-order physical products once production has started. This does not affect rights you may have if goods are faulty, damaged, materially different from what was ordered or otherwise fail a mandatory consumer guarantee.

If you contact us before a physical order enters production, we will make a reasonable effort to stop it and refund it. Because production can begin quickly, cancellation cannot be guaranteed after payment.

Contact us as soon as reasonably possible if an item arrives damaged, has a manufacturing fault, is the wrong product or materially differs from the approved order. If possible, include your order reference and clear photographs of the item and packaging.

Depending on the issue and your legal rights, the remedy may be a replacement, reprint, repair where appropriate, partial refund or full refund. Asking you to contact us promptly does not shorten any non-waivable statutory rights.

Digital Editions are personalised digital content. Once the download has been supplied, change-of-mind refunds are generally not offered where local law allows. If the file is corrupt, inaccessible, materially wrong or cannot be supplied as promised, contact us and we will first try to provide a working copy or another remedy required by law.

Screens and printing systems reproduce colour differently. Small differences in colour, texture, edge wrap, crop tolerance or material appearance can occur. A difference is not automatically a defect, but contact us if you believe the result is materially wrong.

Approved refunds are returned through the original payment method where possible. Banking and card-network processing times are outside our control after a refund is issued.

Do not send a personalised product back without contacting us first. Where a return is needed because of a fault, damage, incorrect item or other mandatory consumer remedy, we will explain the return or evidence process and any shipping arrangements.

This policy is designed to operate alongside mandatory consumer protections in the UK, United States, Canada and Australia. If local law gives you a remedy that is more favourable than this policy, that legal right continues to apply.

Use the contact page, select the relevant order issue and include your order reference if you have one.